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Support Access

Sometimes you need hands-on help from the Clynto team — debugging an integration, investigating a signal that doesn't look right, or walking through health score configuration together. Support Access lets you grant the Clynto support team temporary, logged access to your workspace so they can see exactly what you see.

It's off by default. You turn it on, we help, you turn it off.

How it works

  1. You enable it. Go to Settings > Support Access and flip the toggle. Only workspace owners and admins can do this.
  2. We can see your workspace. While the toggle is on, Clynto support staff can view your accounts, signals, health scores, integrations, and other workspace data — the same view your team sees.
  3. Sessions are time-limited. Each support session lasts a maximum of 1 hour. After that, the session expires automatically.
  4. You disable it when done. Flip the toggle off and access is revoked immediately — even if a session is still active.

What support can see

When support access is enabled and a support session is active, the Clynto team can see everything in your workspace:

  • Accounts, contacts, and billing data
  • Health scores and signal history
  • Integration status and sync logs
  • Tasks and playbooks
  • Usage analytics

Support sessions have admin-level read access. This lets us investigate issues across your workspace without asking you to screenshot every page.

What support cannot do

  • Access your workspace when the toggle is off. No exceptions. The toggle is checked on every request, not just when the session starts.
  • See other workspaces. Each session is scoped to one workspace. Your data is never visible from another customer's workspace.
  • Access Clerk settings. User management, billing, and authentication settings remain under your control via Clerk.

Enabling support access

  1. Open Settings from the left sidebar.
  2. Click the Support Access tab.
  3. Toggle Allow support access on.

That's it. You'll see the toggle switch to the enabled state. Let the Clynto team know (via your usual support channel) that access is enabled, and they'll take it from there.

Disabling support access

Same path — Settings > Support Access — flip the toggle off. Any active support session is immediately invalidated. The support team will see a "Support access has been revoked" message if they try to continue.

FAQ

Who can enable or disable support access? Only workspace owners and admins. Members cannot change this setting.

Is support access enabled by default? No. It's off by default on every workspace. You have to explicitly turn it on.

How long does a support session last? Each session is capped at 1 hour. If we need more time, we'll ask you to confirm that access is still enabled and start a new session.

Can I see when support accessed my workspace? Support sessions are logged on our side with timestamps and the support team member's identity. Contact us if you'd like a summary of access for your workspace.

What if I forget to turn it off? It stays on until you turn it off. We recommend disabling it once your support interaction is complete. We'll also remind you if we notice it's been left on for an extended period.

Need help?

If you have questions about support access or want to verify session history for your workspace, reach out to support with your workspace name.